Return Policy

At rosettishoes.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange.

Eligibility for Returns

  • Items must be unused, in their original condition, and in the original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Certain items, such as sale or customized products, may not be eligible for return.

How to Initiate a Return

  1. Visit rosettishoes.com and log into your account.
  2. Navigate to “Order History” and select the item(s) you wish to return.
  3. Follow the prompts to generate a return authorization.

Once your return is approved, you will receive instructions on how to ship the item back to us.

Refund Process

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.
  • The refund will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process and place a new order on our website.

For any further questions regarding returns, please refer to our FAQ section or contact our customer support team.